Frequently asked questions

How much is delivery?

We offer free delivery to UK Mainland for orders over £25, all other orders are calculated at checkout.  

Please be aware there may also be extra charges for heavier items over 30kg's. These are also calculated at checkout. 

Are the prices inclusive of VAT?

Yes our prices include VAT. The price without VAT is shown in brackets. 

Why do you want my telephone number when I place my order?

Don't worry, we are not going to bombard you with calls trying to sell our latest deal, or pass your details on to a 3rd party! However it is really important you leave as much information as possible so that we can contact you should there be a delay in processing your order or the courier is having difficulty delivering your parcel. The more info we have the better we can help. 

Do I need to open an account to place an order?

No, you don't. We don't believe we should make everybody open an account just to make an order. If you are happy with our service you will be given the option to do so. If you wish to do this at a later date you can do, either by contacting us or following our simple instructions when you next purchase from us.

Please note: Account Holders will benefit from members only offers, so if you have the time and you are thinking of purchasing from us again it may be worth your while.

Do you accept telephone orders?

Yes we do. Please call our order line on 0203 051 3186.

What are your opening times?

We are available via telephone, WhatsApp & live chat Monday to Friday 8am to 5pm. Emails and messages are also occasionally checked out of hours.

How do I return an item?

Oir returns procedure is very easy. Please see the returns page for all the details.

How do I contact you?

You can contact us in a variety of ways. Please visit our contact page or call us on 0203 051 3186.

What forms of payment do you accept?

We accept all major credit cards and also accept payments via PayPal both on your credit card and by using your PayPal account. If you don't have one please follow this link to their homepage to set up an account. Please note, you do not need a PayPal account to use their card processing service. 

How do I track my order?

You can track your order by clicking the link on your confirmation email, logging into your account or by clicking on "Track My Order" at the bottom of the page (Under Help & Customer Care).   

 

 

 

 

 

 

UKToolbox is a trading name of PA Baudains Ltd Registered in Guernsey Registration no 38317 VAT Registration Number GB170 9945 76