Frequently asked questions
Are the prices inclusive of VAT?
Yes our prices include VAT. The price without VAT is shown in brackets.
Why do you want my telephone number when I place my order?
Don't worry, we are not going to bombard you with calls trying to sell our latest deal, or pass your details on to a 3rd party! However it is really important you leave as much information as possible so that we can contact you should there be a delay in processing your order or the courier is having difficulty delivering your parcel. The more info we have the better we can help.
Do I need to open an account to place an order?
No, you don't. We don't believe we should make everybody open an account just to make an order. If you are happy with our service you will be given the option to do so. If you wish to do this at a later date you can do, either by contacting us or following our simple instructions when you next purchase from us.
Please note: Account Holders will benefit from members only offers, so if you have the time and you are thinking of purchasing from us again it may be worth your while.
Do you accept telephone orders?
Yes we do. Please call our order line on 0203 051 3186.
What are your opening times?
We are available 7 days a week. Customer services are available from 8am-6pm Monday to Friday. All emails and answerphone messages are monitored at regular intervals on a Saturday & Sunday.
How do I return an item?
Please see the returns page for all the details.
How do I calculate the postage cost?
Free delivery is available for UK Mainland Zone 1 for orders over £75. For orders under £75 please open the delivery tab on the specific product you are looking at or add it to your basket.
How do I contact you?
You can contact us in a variety of ways. Please visit our contact page or call us on 0203 051 3186.
Do you have an eBay store?
Yes you can find us at the UKToolbox.com shop
What forms of payment do you accept?
We accept all major credit cards and also accept payments via PayPal both on your credit card and by using your PayPal account. If you don't have one please follow this link to their homepage to set up an account. Please note, you do not need a PayPal account to use their card processing service.
How do I track my order?
You can track your order by clicking the link on your confirmation email, logging into your account or by clicking on "Track My Order" at the bottom of the page (Under Help & Customer Care).
What products do you supply?
UKToolbox supplies hand tools, power tools, power tool accessories, gardening tools, hardware, access & security products, automotive tools and workwear & ppe. With our extensive supplier network we are able to source top brands including Dewalt, Scruffs, Hitachi, Cuprinol, Karcher, Wera, Trend, Stanley, Stabila, Ronseal, LED Lenser & Black & Decker to name a few. For the full range please see the brands bar on the UKToolbox.com homepage.
UKToolbox is a trading name of PA Baudains Ltd Registered in Guernsey Registration no 38317 VAT Registration Number GB170 9945 76